Dear customer,

Thank you for choosing HIGO Mall, we are always committed to providing you with high quality products and excellent shopping experience. !

To ensure you understand our refund policy, we hereby provide the following refund instructions, please read them in detail before making a purchase, and carefully consider your purchase decision before making a purchase.

Refund Policy Overview

Due to customs import restrictions, we cannot accept refund applications for shipped orders, please consider carefully before placing orders;

Cancel an order

If you wish to cancel your order and request a refund, you must contact us before the order is shipped. Once the order has been shipped, cancellations and refunds are no longer available.

Goods not received

If your order has been shipped, but you have not yet received the goods, please check the shipping status and estimated delivery date first. If you have any questions or questions about the delivery status of your order, please contact our customer service team. We will do our best to help you track your order and resolve any issues.

Receive damaged or defective products

If you find that the product is damaged or has a manufacturing defect after receiving the goods, please contact us within 48 hours of receiving the goods. We will resolve the issue for you as soon as possible and may require you to provide relevant photos or information so that we can better understand the situation.

Customer support

Our customer support team is here to help and answer your questions. If you have any questions about orders or products, please feel free to contact us. We will do our best to provide the best customer support.

Thank you for your understanding and cooperation, if you have any other questions or need help, please feel free to contact us.